Help & Support

Email support@brass.gg. We usually reply within a couple of days. Include your iPhone model, and your timer model for Bluetooth issues.

Noise counts as shots

Calibrate: Timer › sliders › Shot detection › Calibrate. Put the phone where you'll use it, make your normal draw and holster noise, then fire or dry fire a few times. For dry fire, keep the phone in front of you and away from the holster. You can also ignore sounds right after the beep under Draw noise.

Shots are missed

Recalibrate, or reset calibration and raise the sensitivity. Make sure the case isn't covering the microphone.

My Bluetooth timer won't connect

Turn the timer on, close its other apps, and open Settings › Bluetooth Timer in brass.gg. brass.gg reconnects on its own once a timer is saved. Supported: Special Pie, SG Timer and AMG Lab Commander.

Restore brass.gg Pro

Settings › Pro › Restore Purchases, signed in with the Apple ID you bought it with.

Remove a program I published

Email us its 6-character share code.